2. Are your measurement standards
traceable?
Yes. All of our measurement standards are traceable to one or more of the following standards: NIST (National Institute of Standards and Technology), Ratio calibrations, Consensus Standards, State and Local government Laboratories which are certified by NIST, the national standards of other countries (e.g. NRC - National Research Council, IN Canada or NPL - National Physical Laboratory in England).
3. How do I get my equipment to you?
We offer pick up and delivery within 100 miles of our lab. To schedule a pickup, please contact customer service to make the necessary arrangements. If you are beyond the range of our normal pick area, we would be happy to discuss arrangements for us to pick up your items or you can send them in by UPS, FedEx or any other carriers that you use.
4. Do you offer free pick up and
delivery?
Yes, offer free pick up and delivery within 100 miles of our lab. If you are beyond the range of our normal pick area, we would be happy to discuss arrangements for us to pick up your items. To schedule a pickup, please contact customer service to make the necessary arrangements.
5. What turnaround
time do you provide? It is our goal to
provide all customers with 5 business day turnaround on
calibrations. If we are not able to meet that schedule,
you will be notified by customer service.
6. Do you offer an
expedited service?
Yes, we do. Expedited calibrations are generally scheduled on request and generally require the customer to provide us with advance notice if possible. Equipment details must be provided to us by 1 PM on the day of the pickup. The pricing varies depending upon how quickly you need the turn around required.
7. What is involved in making
arrangements for an on-site calibration?
Simply contact our customer service department to make the request. They will walk you through the process and make the necessary arrangements. Generally you will be required to provide us with an accurate listing of equipment two weeks in advance of the scheduled date. This will allow us to send the right procedures and standards with the assigned technician.
8. What is the minimum charge for
ordering an on-site calibration?
In order for us to justify an on-site visit, we normally require that there be at least $400 worth of calibrations scheduled for the visit. If the amount is less, you may be required to pay a $400 minimum charge.
9. Do you require a PO # before work can
be scheduled?
It is our policy to require a purchase order for all calibration work prior to the start of a project. Work can be picked up without a purchase order, but we will require you to provide us with one before we begin to work on the equipment. All on-site requests will require a PO in advance of a technician coming on to your site.
10. What are your
normal payment arrangements?
We provide prompt service and expect prompt payment. Unless otherwise agreed upon in advance, customers that have been credit approved will receive payment terms of net 30 days. Any invoice not paid within 60 days may be subject to a finance charge. As an added convenience, we accept MasterCard and Visa.
12. Do you
provide a warranty on your work?
Yes, we provide a 90 day warranty for all electronic equipment and 30 days for mechanical equipment. If the equipment has been dropped or damaged in any way, we reserve the right to void the warranty.
13. Do you provide data with your
certificates of calibration?
Yes, if requested. If you require data, just let us know when we set up your account. The data will be included when you receive your certificate of calibration. If you find that you need the data at a later date, the information may still be available upon request.
14. Is it possible to replace a lost
certificate of calibration?
Yes. If you contact our customer service department, they can make arrangements to get you a replacement copy. In addition, if you sign up for our on-line service, you will have the ability to access your account through our web site and download the missing information. If you would like more information about this valuable service, please contact our customer service department and they can assist you.
15. Do you
determine the calibration cycle for each item
calibrated?
No. It is your responsibility to select the calibration cycle for each item. Generally the appropriate cycle will take into account the instrument accuracy, sensitivity, usage, environment and the risks involved with its use. The customer is in the best position to accurately evaluate all these factors.
16. What is your
Policy on Repairs?
We will evaluate all equipment that we receive prior to any work done on the equipment. Unless previous arrangements have been made, you will be contacted before any recommended repairs are done to your equipment. We will make every attempt to provide you with the cost of the repairs as well as the costs to replace the piece of equipment.
17. Is a price
list available?
We do not have a published list. If
you provide us with a list of the equipment that you
need calibrated, we will put together a competitive
pricing package for you that may provide you with
discounts based on the volume quoted and the overall
relationship.
