FAQ

1. How do I contact customer service?
2. Are your measurement standards traceable?
3. How do I get my equipment to you?
4. Do you offer free pick up and delivery?
5. What turnaround time do you provide?
6. Do you offer an expedited service?
7. What is involved in making arrangements for an on-site calibration?
8. What is the minimum charge for ordering an on-site calibration?
9. Do you require a PO # before work can be scheduled?
10. What are your normal payment arrangements?
11. Do you keep track of when my equipment is scheduled for calibration?
12. Do you provide a warranty on your work?
13. Do you provide data with your certificates of calibration?
14. Is it possible to replace a lost certificate of calibration?
15. Do you determine the calibration cycle for each item calibrated?
16. What is your Policy on Repairs?
17. Is a price list available?

1. How do I contact customer service?
Our Customer Service Department can be reached by calling our main number at 866-ENVIREN (1-866-368-4736).

2. Are your measurement standards traceable?
Yes. All of our measurement standards are traceable to one or more of the following standards: NIST (National Institute of Standards and Technology), Ratio calibrations, Consensus Standards, State and Local government Laboratories which are certified by NIST, the national standards of other countries (e.g. NRC - National Research Council, IN Canada or NPL - National Physical Laboratory in England).

3. How do I get my equipment to you?
We offer pick up and delivery within 100 miles of our lab. To schedule a pickup, please contact customer service to make the necessary arrangements. If you are beyond the range of our normal pick area, we would be happy to discuss arrangements for us to pick up your items or you can send them in by UPS, FedEx or any other carriers that you use.

4. Do you offer free pick up and delivery?
Yes, offer free pick up and delivery within 100 miles of our lab. If you are beyond the range of our normal pick area, we would be happy to discuss arrangements for us to pick up your items. To schedule a pickup, please contact customer service to make the necessary arrangements.

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5. What turnaround time do you provide?
It is our goal to provide all customers with 5 business day turnaround on calibrations. If we are not able to meet that schedule, you will be notified by customer service.

6. Do you offer an expedited service?
Yes, we do. Expedited calibrations are generally scheduled on request and generally require the customer to provide us with advance notice if possible. Equipment details must be provided to us by 1 PM on the day of the pickup. The pricing varies depending upon how quickly you need the turn around required.

7. What is involved in making arrangements for an on-site calibration?
Simply contact our customer service department to make the request. They will walk you through the process and make the necessary arrangements. Generally you will be required to provide us with an accurate listing of equipment two weeks in advance of the scheduled date. This will allow us to send the right procedures and standards with the assigned technician.

8. What is the minimum charge for ordering an on-site calibration?
In order for us to justify an on-site visit, we normally require that there be at least $400 worth of calibrations scheduled for the visit. If the amount is less, you may be required to pay a $400 minimum charge.

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9. Do you require a PO # before work can be scheduled?
It is our policy to require a purchase order for all calibration work prior to the start of a project. Work can be picked up without a purchase order, but we will require you to provide us with one before we begin to work on the equipment. All on-site requests will require a PO in advance of a technician coming on to your site.

10. What are your normal payment arrangements?
We provide prompt service and expect prompt payment. Unless otherwise agreed upon in advance, customers that have been credit approved will receive payment terms of net 30 days. Any invoice not paid within 60 days may be subject to a finance charge. As an added convenience, we accept MasterCard and Visa.

11. Do you keep track of when my equipment is scheduled for calibration?
Yes, we will maintain records on all your equipment that we have calibrated. You will receive notification from us approximately 1 month prior to the scheduled calibration date for each item.

12. Do you provide a warranty on your work?
Yes, we provide a 90 day warranty for all electronic equipment and 30 days for mechanical equipment. If the equipment has been dropped or damaged in any way, we reserve the right to void the warranty.

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13. Do you provide data with your certificates of calibration?
Yes, if requested. If you require data, just let us know when we set up your account. The data will be included when you receive your certificate of calibration. If you find that you need the data at a later date, the information may still be available upon request.

14. Is it possible to replace a lost certificate of calibration?
Yes. If you contact our customer service department, they can make arrangements to get you a replacement copy. In addition, if you sign up for our on-line service, you will have the ability to access your account through our web site and download the missing information. If you would like more information about this valuable service, please contact our customer service department and they can assist you.

15. Do you determine the calibration cycle for each item calibrated?
No. It is your responsibility to select the calibration cycle for each item. Generally the appropriate cycle will take into account the instrument accuracy, sensitivity, usage, environment and the risks involved with its use. The customer is in the best position to accurately evaluate all these factors.

16. What is your Policy on Repairs?
We will evaluate all equipment that we receive prior to any work done on the equipment. Unless previous arrangements have been made, you will be contacted before any recommended repairs are done to your equipment. We will make every attempt to provide you with the cost of the repairs as well as the costs to replace the piece of equipment.

17. Is a price list available?
We do not have a published list. If you provide us with a list of the equipment that you need calibrated, we will put together a competitive pricing package for you that may provide you with discounts based on the volume quoted and the overall relationship.

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